For us service is an expression of an ongoing customer-driven mindset. We believe that we can continue to develop as a company if we foster a close dialogue with our customers and partners long-term, use their suggestions and turn these into services and solutions which are tailored to the target groups.
In our online service portal you can download the latest Instructions for use, the TROKAMED catalogue as well as tips and advice on care and repair.
As a registered customer you can download the following documents here:
- Instruction of Use
If you do not yet have access to our cloud service, please request your login data by e-mail from our Sales Department: firstname.lastname@example.org
Care and repair
All instruments and devices require a certain amount of care to ensure that they continue to function properly, even in the long term. Our products are, of course, no exception. Below you will find important and useful tips on how to care for instruments as well as for the quick processing of repairs.
How to prevent premature wear:
Check the instruments carefully after preparation to ensure that they are clean. Dried-on dirt can not only result in infections but also impair the instrument´s functionality and attack the surface.
Always carry out a functional check in order to detect and remedy possible damage in good time.
Replace brittle and cracked seals immediately after preparation.
Always lubricate moving parts with medical oil after they have been prepared in order to prevent premature wear and ensure proper functioning.
How to reduce the time required to process your repair:
Clean and sterilise the instruments in accordance with the guidelines in the Instructions for use before sending them back. Soiled instruments will be sent back unprocessed.
A detailed description of the fault can help to considerably reduce the time required to process the repair.
Do you wish to return products to us? Do you have a complaint? Do you require a repair?
Your TROKAMED Service offers you:
- product-check of TROKAMED products
- replacement of wearing parts
- functional check
- For this, please register in our customer portal.