DSGVO Policy

We attach great importance to data protection, because the protection of your privacy and the protection of your data is very important to us. The collection and processing of your personal data is carried out in compliance with the applicable data protection regulations, in particular the General Data Protection Regulation (DSGVO).

1. Information about the collection of personal data

In the following we inform you about the use of our online offer www.trokamed.de (hereinafter “Website”) as well as the conclusion of a contractual relationship between you and TROKAMED GmbH.
Personal data is all data that is personally available to you, such as: Name, address, e-mail address and user behaviour.

1.1. Responsibility
Responsible for the collection, processing and use of your personal data within the meaning of Art. 4 No. 7 GDPR is:

Kleine Breite 17
78187 Geisingen – GERMANY
Phone: 07704 92440
Email: info[at]trokamed.de

If you wish to object to the collection, processing or use of your data by us in accordance with this Privacy Policy as a whole or for individual measures, you can address your objection to the person responsible. Our company data protection officer can be reached at datenschutzbeauftragter[at]trokamed.de.
You can save and print this privacy policy at any time.

1.2.    General purposes of processing
We use personal data for the purpose of operating the website www.trokamed.de as well as the conclusion of a contractual relationship between you and TROKAMED GmbH.

2. Collection of personal data when visiting our website and fulfilling our contractual obligations

2.1. Recording function
Users of our website can optionally create a user account. As part of the registration, the required mandatory information will be communicated to the users. The data entered during registration will be used for the purpose of using the offer. Users may be informed by e-mail about offer or registration-related information, such as changes in the scope of the offer or technical circumstances. If users have terminated their user account, their data will be deleted with regard to the user account, subject to their retention is for commercial or tax law reasons according to Art. 6 para. 1 lit. c DSGVO necessary. It is the responsibility of the users to secure their data upon termination before the end of the contract. We are entitled to irretrievably delete all user data stored during the term of the contract.
In the context of the use of our registration and registration functions as well as the use of user accounts, the IP address and the time of the respective user action will be saved. The storage is based on our legitimate interests, as well as the user’s protection against misuse and other unauthorized use. A transfer of these data to third parties does not take place, unless it is necessary for the prosecution of our claims or there is a legal obligation in accordance with. Art. 6 para. 1 lit. c DSGVO. The IP addresses will be anonymized or deleted after 7 days at the latest.

2.2. Cookies
We use so-called session cookies to optimize our website. A session cookie is a small text file that is sent by the respective servers when visiting a website and stored on your hard disk. As such, this file contains a so-called session ID, with which various requests from your browser can be assigned to the shared session. This will allow your computer to be recognized when you return to our website. These cookies are deleted after you close your browser.
We also use a small amount of persistent cookies (also small text files stored on your device) that remain on your device and allow us to recognize your browser the next time you visit it. These cookies are stored on your hard drive and delete themselves after the given time. Their lifespan is 1 month to 10 years. This will enable us to present our offer in a more user-friendly, effective and secure way, and to show you, for example, information tailored to your interests on the page.
Our legitimate interest in the use of cookies in accordance with Article 6 para. 1 sentence 1 f) of the DSGVO is to make our website more user-friendly, effective and secure.
The cookies store about the following data and information:
– Log-in information
– Language settings
– entered search terms
– Information about the number of visits to our website and use of individual features of our website.
If the cookie is activated, it will be assigned an identification number and no assignment of your personal data to this identification number will be made. Your name, IP address or similar data that would allow the cookie to be associated with you will not be included in the cookie. Based on the cookie technology, we only receive pseudonymous information, for example, which pages of our website were visited, which products were viewed, etc.
You can set your browser so that you are informed in advance about the setting of cookies and can decide on a case-by-case basis whether you exclude the acceptance of cookies for specific cases or in general, or that cookies are completely prevented. This may limit the functionality of the website.

2.3. Google Analytics
We use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about the use of this website by the site visitors are usually sent to a Transfer server from Google in the US and store it there.
This is also our legitimate interest in accordance with Article 6 paragraph 1 p. 1 f) GDPR. Google has submitted to the Privacy Shield Agreement between the European Union and the United States and certified. As a result, Google agrees to comply with the standards and regulations of European data protection law. You can find further information in the following linked entry:
We have activated IP anonymization on this website (AnonymizeIp). As a result, your IP address will become Google within or outside of the European Union Member States
Contracting States to the Agreement on the European Economic Area previously shortened.
Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. Google will use this information on our behalf to evaluate your use of the website, to compile reports on website activity, and to provide us with other services related to website activity and internet usage.
The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible.
In addition, you can prevent the transmission of the data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading the browser plug-in available under the following link and install:

As an alternative to the browser plug-in or within browsers on mobile devices, you can click on the following link to set an opt-out cookie that will prevent Google Analytics from entering this site in the future (this opt-out cookie only works in this browser and only for this domain, delete the cookies in your browser, you must click this link again): [deactivate Google Analytics]

2.4. Google Maps
This website uses the map service “Google Maps” via an API. Provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. To use the features of Google Maps, it is necessary to save your IP address. This information is usually transmitted to and stored on a Google server in the United States. The provider of this website has no influence on this data transfer. The use of Google Maps is in the interest of an attractive presentation of our online offers and easy findability of the place we have indicated on the website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO. More information on how to deal with user data can be found in the Google Privacy Policy:
“Terms of Use of Google Maps”.

2.5. Data to fulfil our contractual obligations
We process personal data that we need to fulfil our contractual obligations, such as name, address, e-mail address, ordered products, billing and payment data. The collection of this data is required for the conclusion of the contract. The deletion of the data takes place after expiration of the warranty periods and legally Retention periods. Any data associated with a user account (see below) will in any case be retained for the time this account is maintained. The legal basis for the processing of this data is Art. 6 (1) sentence 1 b) GDPR, because this data is needed so that we can fulfil our contractual obligations to you.

2.6. Newsletter
With the following information we inform you about the contents of our newsletter as well as the registration, shipping and statistical evaluation procedures as well as your right to object. By subscribing to our newsletter, you agree to the receipt and the procedures described.

Content of the newsletter: We send newsletters, e-mails and other electronic notifications with advertising information (hereinafter “newsletter”) only with the consent of the recipient or a legal permission. Insofar as the contents of a newsletter are concretely described, they are authoritative for the consent of the users. Incidentally, our newsletter contains information about our services and us.

Sign up for our newsletter on our website. The registration for the newsletter will be logged in order to prove the registration process according to the legal requirements. This includes the storage of the login and the confirmation time, as well as the IP address. Likewise, changes to your data stored with the shipping service provider will be logged.

As part of the registration, the required mandatory information will be communicated to the users. The data entered during registration will be used for the purposes of using the newsletter.
If users cancel the newsletter, their data will be deleted with regard to the newsletter account.

The dispatch of the newsletter and the related performance measurement is based on the consent of the recipient gem. Art. 6 para. 1 lit. a, Art. 7 DSGVO in connection with § 7 Abs. 2 Nr. 3 UWG or on the basis of the legal permission according to Art. § 7 Abs. 3 UWG.
The logging of the registration process is based on our legitimate interests in accordance with. Art. 6 para. 1 lit. f DSGVO. Our interest lies in the use of a user-friendly and secure newsletter system, which serves both our business interests and the expectations of the users and also allows us to prove our consent.

Termination / Revocation- You can terminate the receipt of our newsletter at any time, i.e. revoke your consent. The cancellation of the newsletter you can send by email with the subject “notice newsletter” to the info@trokamed.de.
We may save the submitted email addresses for up to three years based on our legitimate interests before we delete them to provide prior consent. The processing of this data is limited to the purpose of a possible defense against claims. An individual request for cancellation is possible at any time, provided that at the same time the former existence of consent is confirmed.

2.7. E-Mail contact
When you contact us (e.g. via contact form or e-mail), we process your details for the processing of the request as well as for the case that follow-up questions arise. If the data processing takes place for the execution of pre-contractual measures, which take place upon your request, or, if you are already our customer, for the execution of the contract, the legal basis for this data processing is Art. 6 para. 1 p. 1 b) DSGVO. We process further personal data only if you consent to it (Article 6 (1) sentence 1 a) GDPR) or we have a legitimate interest in the processing of your data (Article 6 (1) sentence 1f) GDPR). A legitimate interest lies for example, responding to your email.

3. Purpose of processing and legal basis

We process the aforementioned personal data in accordance with the provisions of the GDPR and the BDSG (new):

Based on your consent (Article 6 (1a) GDPR)
Insofar as you have given us consent to the processing of personal data for specific purposes (e.g. disclosure of data to our sister companies), the legality of such processing is based on your consent. A given consent can be revoked at any time. This also applies to the revocation of declarations of consent that were given to us before the validity of the EU GDPR, ie before 25 May 2018. Please note that the revocation only becomes effective in the future and that processing is not affected until then.
For the fulfilment of contractual obligations (Article 6 (1b) DSGVO)
The processing of personal data takes place for the execution of our contracts, i.e. the provision of goods and services to our customers or for the implementation of pre-contractual measures. Further details on the purpose of data processing can be found in the respective contract documents and terms and conditions.
Due to legal requirements (Article 6 paragraph 1c GDPR) or in the public interest (Article 6 paragraph 1 DSGVO)
As a company, we are subject to various legal obligations and notifications, i.e. legal requirements such as: B. the tax laws.

In the context of the balancing of interests (Article 6 (1f) GDPR)
If necessary, we process your data in addition to the actual performance of the contract for the protection of legitimate interests of us or third parties such as the assertion of legal claims and defense in legal disputes.

4. Data access

Within our company, those entities gain access to the information they need to fulfil our contractual and legal obligations. Suppliers, service providers and agents employed by us may also receive data for these purposes if they comply with data protection regulations. With regard to the data transfer to recipients outside of our company, it should first be noted that we commit ourselves to secrecy about all customer-related facts and assessments from which we become aware. We may only disclose information about you if statutory provisions so dictate, if you have given your consent and / or if you have instructed commissioned commissioners to rectify the provisions of the DSGVO / BDSG (new).

5. Transmission of the data to a third country

A transfer of data to offices in countries outside the EU or the EEA (so-called third countries) will only take place if this is necessary for the execution of deliveries and / or services for the customer or required by law (e.g. tax reporting obligations); You have given us your consent or agreed as part of a order processing. If service providers are deployed in third countries, they are required to comply with the level of data protection in Europe in addition to written instructions by agreeing on EU standard contractual clauses.

6. Case-specific right of objection according to Art. 21 DSGVO

You have the right at any time, for reasons arising from your particular situation, to prevent the processing of personal data relating to you, pursuant to Article 6 (1e) GDPR (Data Processing in the Public Interest) and Article 6 (1) GDPR (data processing on the basis of a weighing of interests) is to file an objection. If you object, we will cease to process your personal information unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing is for the purposes of asserting, exercising or defending legal claims. Please address your objection to our data protection officer under datenschutzbeauftragter@trokamed.de or to the above-named Postal address with the addition “Der Datenschutzbeauftragte”.


Back to Top